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Frequently asked questions

How do I get the new Boundless 1 Gig Service (1 Gbps) for $55/month?

You don’t need to take any action. If you currently subscribe to the 1 Gig (Full Gig GPON) or the 500 mb (Half Gig GPON) service plans, you will automatically be transitioned to the new rate of $55/month for 1 Gig speed.

If you currently subscribe to the 10 Gig (10 Gig XGS-PON) service plan, you will automatically be transitioned to the new Boundless service plan.

What is the new Boundless service plan?

When you sign up for the Boundless service plan, you’ll enjoy customizable speeds up to 10 Gbps for only $100/month. The speed is dependent on the capabilities of your devices.

How do I upgrade to the Boundless service plan for $100/month?

Simply call our customer service team at (802) 552-0426 and we’ll be happy to get you started.

Do I need new equipment for my service plan?

If you were previously on the Half Gig G-PON (500 Mbps), Full Gig G-PON plan (1 Gig), or are a new 1 Gig customer, your current equipment, including your wireless router and ONT, can support your 1 Gig service speed.

If you were previously a 10 Gig XGS-PON customer, your current equipment, including your wireless router and ONT, can support your Boundless service speed.

I currently use my own router. Can I switch to the included router with my 1 Gig plan?

To receive the included router, reach out to our customer service team at (802) 552-0426. By using a Boundless router, you can rest assured that you’ll consistently have access to cutting-edge technology, all while maintaining your monthly rate at $55. Should you decide to stick with your current router, the pricing will remain unchanged at $55/month,

*The Boundless plan provides speeds up to 10 Gbps, depending on customer devices. Restrictions may apply.

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